1. Introduction
ParkQR ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle QR code contact service or visit our website.
Core Privacy Promise: Your mobile number is NEVER displayed publicly on QR codes. All contact requests are routed through our secure system to protect your privacy.
2. Information We Collect
2.1 Account Information
We collect information that you provide when you:
- Register for a ParkQR account
- Add or update vehicle information
- Subscribe to Premium plan
- Contact customer support
- Customize your QR code settings
This information may include:
- Full name
- Mobile number (primary contact)
- Email address (optional)
- Vehicle details (make, model, color, license plate)
- Preferred contact methods (call, WhatsApp)
- Payment information for Premium plan (processed securely via payment gateway)
2.2 Automatically Collected Information
When you use ParkQR, we automatically collect:
- IP address and general location data
- Browser type and device information
- App usage patterns and features accessed
- QR code scan timestamps and frequency
- Pages viewed and navigation behavior
- Cookies and session identifiers
2.3 QR Code Usage Data
When your QR code is scanned, we collect:
- Scan timestamp and frequency
- Scanner's general location (city-level only, for analytics)
- Contact method chosen (call or WhatsApp)
- Notification delivery status
- Response time (if you engage with the contact)
Important: We do NOT collect or store scanner's phone number, identity, or personal details.
3. How We Use Your Information
We use collected information for:
- Service Delivery: Generate QR codes, facilitate contact requests, send notifications
- Account Management: Maintain your account, process Premium subscriptions, manage vehicles
- Privacy Protection: Route contact requests securely without exposing your mobile number
- Notifications: Alert you when someone scans your QR code or requests contact
- Support: Respond to your queries and troubleshoot issues
- Analytics: Understand usage patterns, improve features, prevent abuse
- Communication: Send service updates, security alerts, and promotional offers (opt-out available)
- Legal Compliance: Meet regulatory requirements and prevent fraudulent activity
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We never sell, rent, or trade your personal information to third parties.
4.2 Service Providers
We may share limited information with trusted third-party service providers:
- Payment Gateway: For processing Premium subscription payments (Razorpay, Stripe, etc.)
- SMS Provider: For sending contact notifications and OTP verification
- Cloud Hosting: For secure data storage and QR code generation (AWS, Azure, etc.)
- Analytics: For understanding usage patterns (Google Analytics, etc.)
- WhatsApp Business API: For facilitating WhatsApp contact requests
These providers are contractually obligated to protect your information and use it only for specified purposes. We never share your mobile number with analytics or marketing services.
4.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Prevent fraud or security threats
- Protect safety of users or public
4.4 Business Transfers
In case of merger, acquisition, or asset sale, your information may be transferred. We will notify you of any such change.
5. Data Security
We implement robust security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
- Secure backup systems
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for:
- Active Accounts: As long as your account remains active
- Deleted Accounts: 30 days after account deletion (for recovery purposes)
- QR Scan Logs: 90 days for analytics, then anonymized or deleted
- Premium Subscription History: 3 years for financial compliance and tax records
- Support Communications: 1 year for quality assurance
- Legal Requirements: As required by applicable Indian laws
After account deletion, your QR codes are immediately deactivated and all personal data is permanently deleted within 30 days.
7. Your Privacy Rights
You have complete control over your data:
- Access: View all your vehicle info, QR codes, and scan history from your dashboard
- Correction: Update vehicle details, contact preferences, and account info anytime
- Deletion: Delete your account and all data from Settings → Account → Delete Account
- Export: Download your data including vehicle info and scan history
- Control Visibility: Temporarily disable QR codes without deleting them
- Opt-Out: Unsubscribe from promotional emails (service notifications will continue)
- Contact Preferences: Choose how you want to be contacted (call, WhatsApp, or both)
To exercise these rights or for privacy concerns, contact our support team through your dashboard or email.
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for login, session management, and core functionality
- Analytics Cookies: Help us understand feature usage and improve the service
- Preference Cookies: Remember your dashboard settings and preferences
- Security Cookies: Detect suspicious activity and prevent fraud
8.2 Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may prevent you from using certain features like login and dashboard access.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected such information, contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
12. QR Code Privacy Protection
How we protect your privacy when QR codes are scanned:
- Hidden Mobile Number: Your actual mobile number is NEVER shown on the QR code or scan page
- Secure Routing: All contact requests go through our system, not directly to your phone
- Spam Prevention: We monitor for suspicious scanning patterns and block abusive users
- Contact Control: You can disable QR codes anytime to stop receiving contact requests
- No Third-Party Sharing: Scanner details are not shared with anyone, including you (for their privacy)
13. Updates to Privacy Policy
We may update this policy periodically. Significant changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Updated" date
Continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy-related questions or to exercise your rights:
- Dashboard: Settings → Support → Privacy Inquiry
- Email: Use the contact form or registered email
- WhatsApp: Contact via business number for urgent privacy concerns
- Phone: Call during business hours for immediate assistance
Data Protection Officer: For serious privacy concerns, you can request to speak with our Data Protection Officer.
15. Compliance
We comply with applicable data protection laws including:
- Information Technology Act, 2000 (India) and related rules
- Personal Data Protection Bill (when enacted)
- GDPR principles for international best practices
- Industry standards for data security and privacy
We regularly review and update our privacy practices to ensure compliance with evolving regulations.