At WebPino Softwares, we stand behind our work with a comprehensive 30-day money-back guarantee. This policy outlines the terms and conditions for refunds on our web development services.
1. Free Plan - No Refunds Needed
Our Free Plan is completely free forever. There are no charges, no hidden fees, and nothing to refund. You can:
- Register up to 2 vehicles with QR codes
- Enjoy unlimited scans and contact notifications
- Use the service indefinitely at no cost
- Delete your account anytime if you no longer need it
2. Premium Plan - 7-Day Money-Back Guarantee
Our Premium Plan costs ₹99 per month and comes with a 7-day money-back guarantee:
2.1 Eligibility for Full Refund
You can request a full refund if:
- You subscribed to Premium within the last 7 days
- You haven't extensively used premium features
- You're not satisfied with the service for any reason
2.2 What Counts as "Extensive Use"
Refunds may be reviewed if you:
- Registered more than 20 vehicles
- Downloaded business cards for all vehicles multiple times
- Clearly used all premium features to their full extent
We trust our users and process genuine refund requests promptly.
3. After the 7-Day Period
After 7 days from your subscription date:
- No refunds are provided for the current billing month
- You can cancel anytime to prevent future charges
- Premium features remain active until the end of your current billing period
- You can downgrade to the Free Plan (limited to 2 vehicles) when your premium period ends
4. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
4.1 After 7-Day Window
- Refund requests made more than 7 days after initial subscription
- Renewal charges (you can cancel before renewal to avoid charges)
- Previous billing periods after you've already renewed
4.2 Service Abuse
- Account suspension due to Terms of Service violations
- Misuse of the platform (spam, harassment, fraudulent activity)
- Multiple refund requests for the same subscription (refund abuse)
4.3 Technical Issues Beyond Our Control
- User's internet connectivity problems
- Device compatibility issues (though we support all modern devices)
- Third-party payment gateway failures
- SMS/notification delivery failures by telecom providers
4.4 Free Plan
- Free plan has no charges, so there's nothing to refund
- Simply delete your account if you no longer wish to use the service
5. How to Request a Refund
5.1 Refund Request Process
- Check Eligibility: Ensure you're within the 7-day refund window
- Contact Support: Reach out via WhatsApp, email, or dashboard support
- Provide Details: Share your registered email/mobile and transaction ID
- Review: We'll review your request within 24-48 hours
- Approval: Once approved, refund is initiated immediately
5.2 Refund Processing Timeline
- Request Review: 24-48 hours
- Refund Initiation: Within 2 business days of approval
- Bank Processing: 5-7 business days (depending on your bank)
- Total Time: Typically 7-10 business days from request to money in account
5.3 Required Information
To process your refund quickly, please provide:
- Your registered email address or mobile number
- Transaction ID or payment receipt
- Subscription start date
- Brief reason for refund (optional but helpful)
6. Before You Request a Refund
Having issues? Let's try to resolve them first:
6.1 Technical Support
- Contact our support team for technical issues
- Premium users get priority 24-hour response
- Most issues can be resolved quickly
6.2 Feature Questions
- Not sure how to use a feature? We'll guide you
- Check our FAQ section for common questions
- Schedule a quick demo call if needed
6.3 Downgrade Option
- Instead of refund, consider downgrading to Free Plan
- Keep 2 vehicles active at no cost
- Can upgrade again anytime in the future
7. Subscription Cancellation
7.1 How to Cancel
You can cancel your Premium subscription anytime:
- Go to Dashboard → Settings → Subscription
- Click "Cancel Subscription"
- Confirm cancellation
- Or contact support for assistance
7.2 What Happens After Cancellation
- Premium features remain active until the end of current billing period
- No further charges will be made
- Account automatically downgrades to Free Plan (2 vehicles)
- You can resubscribe anytime
8. Service Interruptions & Credits
8.1 Extended Downtime
If ParkQR service is unavailable due to our fault:
- Less than 4 hours: No compensation (normal maintenance)
- 4-24 hours: Premium users get 1 day credit added to subscription
- More than 24 hours: Proportional refund or credit to all premium users
8.2 Scheduled Maintenance
- Advance notification provided via email and dashboard
- Typically scheduled during low-traffic hours
- No refunds for announced maintenance windows
9. What Happens After a Refund
9.1 Premium Access
Upon refund approval:
- Premium features are immediately deactivated
- Account automatically downgrades to Free Plan
- You can keep up to 2 vehicles active (excess vehicles will be archived)
- All your data remains safe and accessible
9.2 Your Data
- All vehicle information, QR codes, and contact details remain intact
- Downloaded business cards continue to work
- You can continue using the Free Plan features
- Delete your account anytime if you don't want to continue
9.3 Re-subscription
- You can subscribe to Premium again anytime
- Normal 7-day refund policy applies to new subscription
- All your data will be immediately restored
10. Our Commitment
We're committed to providing excellent service:
- Fair Pricing: ₹99/month is affordable for unlimited vehicles
- Transparent Policies: No hidden charges or surprise fees
- Quality Service: Reliable QR codes that work every time
- Privacy First: Your mobile number stays private
- Quick Support: Responsive customer service for all users
11. Contact for Refund Requests
Need to request a refund or have questions?
11.1 Contact Methods
- Dashboard: Settings → Support → Submit Refund Request
- WhatsApp: Contact via business number (fastest)
- Email: Use registered email to contact support
- Phone: Call support during business hours
11.2 Response Times
- Free Users: 48-hour response time
- Premium Users: 24-hour priority response
- Refund Processing: 7-10 business days after approval
12. Policy Updates
We may update this refund policy occasionally. Changes will:
- Be posted on this page with updated date
- Apply to new subscriptions after the update
- Not affect existing subscriptions during their current period
- Be announced via email to all active premium users
13. Questions & Support
At ParkQR, we value transparency and customer satisfaction:
- Clear, straightforward pricing - no hidden fees
- Fair and fast refund processing
- Responsive customer support
- Honest communication about service capabilities
- Your privacy and data security always protected